CA Service Management

  • 1.  inform the end user

    Posted Aug 31, 2016 12:57 PM
    Hello someone can tell me if you can replicate the comments of an incident to your request father? this in order to keep the user informed of progress


  • 2.  Re: inform the end user

    Broadcom Employee
    Posted Aug 31, 2016 03:16 PM

    Jose,

     

    I believe that's going to require a customization, as that information is not typically passed from a child to a parent. 

    Has anybody completed such a task before?