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Incident title in red and ends with **

Question asked by lguo on Sep 1, 2016
Latest reply on Sep 8, 2016 by Brett_Zipkin

Hi,

 

I recently found some incident I created in CA service desk can not be found by SOAP API, and the title of incidents changed to red colour and ends with "**".

 

Could you tell me why tickets has these changes, how to change it to normal tickets, and how to get this type of tickets via SOAP please?

 

Kind Regards

 

Linxin

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