AnsweredAssumed Answered

Incident title in red and ends with **

Question asked by lguo on Sep 1, 2016
Latest reply on Sep 8, 2016 by Brett_Zipkin



I recently found some incident I created in CA service desk can not be found by SOAP API, and the title of incidents changed to red colour and ends with "**".


Could you tell me why tickets has these changes, how to change it to normal tickets, and how to get this type of tickets via SOAP please?


Kind Regards