CA Service Management

I have a problem with the audit trail in Service Catalog.

Catalog doesn't log anything in audit log which make difficult to trace any events inside the requests.

Tracking of status changes is working normally.

Does anyone have an idea what could cause this problem, and point me where to look for the solution?

Hi Aleksandar.

This is Louis van Amelsfort, CA Servie Catalog, Level 1 Support.

Per your description of this, I can propose to you, to open a standard case for this.
We then can fully dig into this for you.
With Environmental information and log files to be analyzed, etc.

Please let me know your comment on this?

Thanks and kind regards, Louis.

Hi Louis, I have open a case for this on support site.

case number is   00500032, your colleague Steve Loat is the owner of the ticket.

In Catalog 14.1 we had a few problems around the audit trail, including taking a significant amount of time to load. If you are using 14.1 I would recommend applying CP1+CP2+Incremental 2 on CP2, if you have not already, as there are a number of fixes included around this area:

CA Service Catalog iCan View Solutions & Patches - CA Technologies 

Hi Jason, thank you for the reply, our patch level is r14.1.02.02_6D9057

Hi Aleksandar_Stancic - Did Jason_Wolfe's response help answer your question? If so please mark as Correct Answer. Thanks! 

Hi Chris,

Jason reply did not solve the issue, I have open support case and your  colleague Steve Loat is resolving it.