I am trying to connect Service desk 14.1 with Ofice365 and I get the following error "Imap Mail:Authentication failed using (Clear): Command received in Invalid state."
Hi Fundiswa Ntsheyiya ,
This error seems to be generic, which means the user credentails are not being autheticated by mail server. # Check if the port 143 is enabled on the mail server, And also able to do TELNET on this port.
# Check if your able to access the maileater box using webmail with the same credentials.
# Verify if there are any multiple Mail Server, if so then move this specific mailbox to another Mail Server and check.
Change the Authentication Type (Security Level) to NTLM
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