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UMP - METRICS tab vs INTERFACES tab

Anon Anon

Anon AnonOct 05, 2016 01:06 PM

  • 1.  UMP - METRICS tab vs INTERFACES tab

    Posted Sep 05, 2016 06:32 AM

     

     

    Hi,

     

    I have the SNMPCOLLECTOR probe to monitor an interface on a device. It works fine, and I can see the interface under the METRICS tab in UMP (1st screen shot).

     

    However, I don't see any interface under the INTERFACES tab in UMP (2nd screen shot) , is this because I didn't use the INTERFACE_TRAFFIC probe to monitor the interface? Or did I configure something wrongly with the SNMPCOLLECTOR probe?



  • 2.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Sep 05, 2016 08:17 PM

    You should be able to see the interfaces of the device listed under the "Interfaces" tab in UMP when using snmpcollectror probe. You do not need to configure interface_traffic probe for that .

     

    The interface information should get populated at the time when you run a discovery of the device 



  • 3.  Re: UMP - METRICS tab vs INTERFACES tab

    Broadcom Employee
    Posted Sep 05, 2016 09:30 PM

    Hi, Customer.

    You should see list of interfaces in [Interfaces] tab in USM.

    It does not matter whether or not you have interface_traffic probe.

     

    Have you done either of the following ?

     

    - Dropped CA_UIM.datomic_kvs table

    - Enableded option in discovery_server probe (<setup>/udm/publish_to_udm = no)



  • 4.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Sep 10, 2016 02:56 AM

    Hmm...Thanks for the replies guys...but it's still not showing under the INTERFACES tab for us, even though we can see everything under the METRICS tab.

     

    Hi Yu, We have done what you mentioned, but it's still not working    Is there something we might have configured incorrectly?

     

    The INTERFACES tab is important to us because our engineers rely on it to see the interface descriptions



  • 5.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Sep 11, 2016 08:16 PM

    Boon.Logicalis Do you have this issue for only for few specific snmp devices or for all of the devices discovered ? What kind of devices are these (once which  are having the issue )?

     

    A normal snmp discovery should be good enough to populate the information 



  • 6.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Sep 11, 2016 11:32 PM

    Hi Phani,

     

    Unfortunately...Yeh it is for all of our devices. SNMPCOLELCTOR probe is definitely working. We can see CPU / IOS / interfaces etc etc , the METRICS tab is working too, just that the INTERFACES tab is all blank.

     

    Our devices are 95% Cisco routers and switches.



  • 7.  Re: UMP - METRICS tab vs INTERFACES tab

    Broadcom Employee
    Posted Sep 11, 2016 11:35 PM

    Let me verify if you have the following done ?

     

    - Enableded option in discovery_server probe (<setup>/udm/publish_to_udm = no)



  • 8.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Sep 12, 2016 03:05 AM

    Hi Yu,

     

    Ya our systems engineer has confirmed that we have done that, but the INTERFACES tab is still not working  

     

    Is there something else we need to check?



  • 9.  Re: UMP - METRICS tab vs INTERFACES tab

    Broadcom Employee
    Posted Sep 12, 2016 03:11 AM

    INTERFACE tab will not be populated with the value of "no" for the option in discovery_server probe (<setup>/udm/publish_to_udm = no

     

    Please check any background of why you have done this, and if you are not aware of why, then remove the option and restart discovery_server probe.

     

    Regards,

    Yu



  • 10.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Sep 14, 2016 09:17 AM

    Sorry haven't replied for a few days, we're still checking on this.

     

    We might have set it to "no" because of this issue here:

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec000005150.aspx

     

    We're still trying to confirm a few other things before we change this settings

     

    Thanks Yu



  • 11.  Re: UMP - METRICS tab vs INTERFACES tab

    Broadcom Employee
    Posted Sep 15, 2016 09:30 PM

    If UIM version is 8.X, then you don't need to do what is described in the KB TEC000005150.



  • 12.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Sep 12, 2016 09:59 AM

    Another possibility is a problem with udm_manager and its queue udm_inventory.



  • 13.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Oct 05, 2016 01:06 PM

    *added product category to this question



  • 14.  Re: UMP - METRICS tab vs INTERFACES tab

    Posted Oct 05, 2016 04:45 PM

    Where do you have snmpcollector deployed to? Is it a remote hub or on the primary? Is this a test environment or Production? I believe that the interfaces tab comes from what is found when you use discovery wizard to collect information from that device. Please run discovery from USM. Also make sure that your discovery queue has been set up between the primary/relay hub and the remote collector. 



  • 15.  RE: UMP - METRICS tab vs INTERFACES tab

    Posted May 11, 2020 07:52 AM
    Hi 

    Im having a similar issue on UIM 9.2.0

    This is on a Fortigate 1000C FW.

    How did you resolve it?

    Regards
    David

    ------------------------------
    Ops Specialist: Enterprise Systems Management
    BCX
    Gauteng South Africa
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  • 16.  RE: UMP - METRICS tab vs INTERFACES tab

    Broadcom Employee
    Posted May 12, 2020 09:21 AM
    I got a problem like that before that after Removing the custom certification template and then forcing a rediscovery in the snmpcollector probe resolved the problem with the missing interfaces/metrics.

    ------------------------------
    Technical Support Engineer
    Broadcom
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