AnsweredAssumed Answered

Ticket closure with assignee

Question asked by rkalidh87 on Sep 5, 2016

Hi,

 

I want to make a change where incident/request should not be closed without assignee. while closing ticket, it should ask for assignee if it is not filled and not at the time of ticket creation. My goal is none of the tickets should be closed /Resolved without assignee, please help to achieve this.

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