CA Service Management

We want to disable updation in Existing tickets in CA. we have created a Data Partition Constraintfor all the Roles and also checked the Access  Types. This method is working for all the roles except For Administrator and Vendor Analyst role.  Kindly assist.  Thanks.

Hi Sonakshi,

Do you have the data partition constraint added to the data partition which is applied to those roles?  Additionally, check if the contacts themselves have data partitions applied.   The other option is to set the function access on the roles to be "view" for Requests/Incidents/Problems/Change Orders (whichever you are trying to prevent updates to).  

Hope this helps,

Jon I.

Thanks! that helped