CA Service Management

Hi all,

the below message come to managers when the request is overdue where can i change the below attached message for th e managers and also when it will be fired.

i have search the event types but cannot find it 

Regards

Farooq

Good Morning Farooq.
 
As I took ownership of case 501728 that you opened with this same question, I add the email message text I sent in that case, in this thread too:
 
The message you are referring to is send from within a PAM process.
To check for this, login to the PAM-UI and In the PAM-UI/designer/Approval, you'll see the 'Pending_Approval_1 Properties'.
When you scroll down, you'll find 'Notification MSGs for Escalation' and in there 'Msg Notify Approver Approval Overdue'.
When you hover over this property, you can read the default will be used when you do not enter text in there.
 
Next step then for you is to 'enter your text' in this field and see whether this is being send accordingly on your environment.
 
Please advise. Thanks and kind regards, Louis.

Hi Louis,

I found the exact area where to change the message please see the attached image

Hi Farooq.

Please follow the following steps and see whether you can change the email text per your wishes:

1. Login to the PAM-UI
2. Goto 'Library'
3. Select 'CA SLCM' in the left-hand navigation
4. Select/Open 'SLCM_GlobalMessages' (double click on it)
5. Expand 'asynchronousSoapOpMsgs__'

From here, you can checkout and change per your wishes and checkin again.

Please let me know whether this then works for you too?
And we then may close this case accordingly.

Thanks in advance and kind regards, Louis.

Hi Farooq.

Then please mark this as 'answered' and 'correct'?

To get this community thread closed as well.

Thanks for your help and understanding on this. Kind regards, Louis.