I'm making progress on this.
Ive created a custom status in Service Desk that triggers an event that launches a PAM process. The PAM process gets to the end and the fails with the following message:
Error updating status of request
soapenv:Server.generalException
Exception occurred in updateRequestItemStatus: Exception=Invalid combination of pending action type and request item status.
The Service Catalog request status is at USD Change Order Opened. I'm trying to cancel the request.
I can see the correct parameters getting passed through.
Does anyone have any ideas?