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open to close ticket ratio target setting or best practices?

Question asked by fieldsg on Sep 8, 2016
Latest reply on Sep 9, 2016 by Jon_Israel

My activity has established a report, using our SDM ticket data, which show the ratio of the number of tickets that are open vs. the tickets that have been closed, month over month.  We are interested in knowing if there are any typical targets or best practices that have been identified for open to closed ticket rations?

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