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Nested approval notification in SC

Question asked by Aleksandar_Stancic on Sep 9, 2016
Latest reply on Sep 12, 2016 by Louis_van_Amelsfort

Hi everybody,

 

I have a issue with the setting up notifications for the nested approval process in Service Catalog.

My scenario is following if the level 1 approver need additional approval for the request from the level 2, he have a option to set the status to pending level 2 approval.

In that case when level 2 approver approve/reject the request it is the final status for both approval steps.

I have setup the notification of the requestor based on the pending action approval event and appropriate status codes for the approved/rejected actions. My problem is that in this case after the approval process system generates 2 mails (one for each approval step,) instead of just one for the entire process. Is there any way that I can modify this rule to send just one mail in this case. I have setup that allows only one offering for the request, so the partial approving is not an issue here, approvers approve/reject entire request.

 

I would appreciate any help on this

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