CA Service Management

  • 1.  Stdlog Errors

    Posted Sep 09, 2016 02:56 AM

    Hi Team,

     

    CA SDM cluster 14.1.01

    CA Spectrum 10.1

    CA ITCM 12.9

     

    I am getting below errors in stdlog

     

    09/09 11:55:07.83 SDCLS01 spelsrvr 2504 ERROR api.spl 1211 Error setting attr 'affected_resource' on object 'cr:605005' to value '8378D920EB3E824290FCA6EE013D6B77'
    09/09 11:55:07.85 SDCLS01 sda 2640 ERROR sda.cpp 2375 Web Services error calling attr_type_info for factory
    09/09 11:55:07.85 SDCLS01 sda 2640 ERROR sda.cpp 2375 Security violation in CloseTicket. AHD03303:Error retrieving Function Access due to an invalid handle or factory
    09/09 11:56:14.16 SDCLS01 sda 2640 SIGNIFICANT sda.cpp 2375 Web Services session created 668069758; user(System_MA_User); IP(176.255.8.41); session count 4
    09/09 11:56:14.23 SDCLS01 sda 2640 SIGNIFICANT sda.cpp 2375 Web Services session ended 668069758; user(System_MA_User); IP(176.255.8.41); session count 3
    09/09 11:56:56.02 SDCLS01 pdm_d_mgr 3476 SIGNIFICANT daemon_obj.c 3294 ehc: waiting more than 120 seconds for agent to confirm. Marking as stopped.
    09/09 11:56:56.02 SDCLS01 proctor_SDCLS01 1480 SIGNIFICANT agent_os_if.c 1152 Terminating : (F:/PROGRA~1/CA/SERVIC~1/bin/ehc_nxd) MPID: 1033 PID: 7248
    09/09 11:56:56.02 SDCLS01 proctor_SDCLS01 1480 SIGNIFICANT pdm_process.c 923 Process stopped (F:/PROGRA~1/CA/SERVIC~1/bin/ehc_nxd return: 0
    09/09 11:56:56.02 SDCLS01 proctor_SDCLS01 1480 SIGNIFICANT pdm_process.c 932 Stopped: F:/PROGRA~1/CA/SERVIC~1/bin/ehc_nxd
    09/09 11:56:57.03 SDCLS01 pdm_d_mgr 3476 ERROR daemon_obj.c 1990 Daemon ehc died: restarting
    09/09 11:56:57.03 SDCLS01 pdm_d_mgr 3476 SIGNIFICANT mgr_slump_if.c 1221 Starting: $NX_ROOT/bin/ehc_nxd
    09/09 11:56:57.03 SDCLS01 proctor_SDCLS01 1480 SIGNIFICANT pdm_process.c 572 Process Started (9144):F:/PROGRA~1/CA/SERVIC~1/bin/ehc_nxd
    09/09 11:56:57.91 SDCLS01 spelsrvr 2504 ERROR api.spl 1211 Error setting attr 'affected_resource' on object 'cr:605007' to value 'D43B5F749AB3D9499A363ED890EC54F7'
    09/09 11:56:57.94 SDCLS01 sda 2640 ERROR sda.cpp 2375 Web Services error calling attr_type_info for factory
    09/09 11:56:57.94 SDCLS01 sda 2640 ERROR sda.cpp 2375 Security violation in CloseTicket. AHD03303:Error retrieving Function Access due to an invalid handle or factory

     

     

    Kindly help me on the same.

     

    Regards,

    PMO DCN



  • 2.  Re: Stdlog Errors

    Posted Sep 09, 2016 09:15 AM
      |   view attached

    PMO DCN,

    I have attached a Greenbook here to my reply which has some information regarding the proper use of web services calls.  This error comes from passing a rogue value to an attribute (or rogue attribute itself).   Doing some research, many customers who had the same string of errors were able to review the information in the greenbook section on web services, and were able to resolve it on their own with that info.

    Hope this helps,

    Jon I.

    Attachment(s)



  • 3.  Re: Stdlog Errors

    Posted Sep 13, 2016 02:55 AM

    Hi PMO DCN,

     

    Chances are you need use the 'nr:uuid', eg. 'nr:8378D920EB3E824290FCA6EE013D6B77' syntax to pass the affected_resource, instead of just uuid.

     

    If you don't get any luck checking this yourself you may want to log a Support case. We may then be able to check the specific webservice method you are calling to verify if you are calling this correctly. 

     

    Kind Regards,

    Brian



  • 4.  Re: Stdlog Errors

    Posted Sep 13, 2016 03:01 AM

    In addition, http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec499473.aspx  may address the 'Daemon ehc died: restarting' error. Otherwise this error can safely be ignored ;-)