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Service level,workshift in spell code

Question asked by sanketkumar.d on Sep 9, 2016
Latest reply on Sep 20, 2016 by Gutis

We have different service levels(like level 1,2 etc) and there are mapped to different workshift(like regular,24X7 ect).For various time calculation such as response time and resolution time , we need to feed this workshift in to spell.Please let us know how we can implement this one.