Clarity

After completing the upgrade from 14.2 to 14.3, Time Slice job seems stuck and it is in processing state only. No locks in database.

Have you tried restarting the bg ?

NJ

Yes, several times

Can you check which jobs are marked as incompatible with Time Slicing ?

NJ

For how long has it been in this stage: "seems stuck and it is in processing state only"?

Hi Jeevan.B - Any further ideas for Piyush_Agrawal? Thanks!

This is the only job that is in processing, rest all jobs have been paused.

Can you cancel and delete the job instance, also check for anything in the db and clear that as well.

Then, restart the app/bg

NJ

Initially our upgrade was failing with some error related to DWH. Since we don't have dwh setup, we skipped dwh setup by Administration -> General Settings -> System Options -> Datawarehouse options and removed Entity for Fiscal Periods. After that upgrade was successful. After upgrade we again set the Entity for Fiscal Periods.

Can this be the cause of time slice job failing?

What error do you see in the bg-ca.log ?

NJ

Doesn't this article help to estimate how long the timeslice will take 

How do I completely check the status of the Time Slicing job? How long will it take my Time Slicing job to complete? 

Regards

Suman Pramanik 

Hi Piyush-

If you have tried the above suggestions and still have the issue please open a Support case so we can look into the matter with you.

Elizabeth

CA Technical Support

Hi Elizabeth,

The issue is still open and a support case #00506176 is already open. You can check all the details in case.

Hi Piyush,

Thanks for raising the same, we are working and will keep you updated via case

Regards

Suman Pramanik