CA Service Management

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  • 1.  upgrade from r12.5 to 14.1

    Posted Sep 14, 2016 12:53 PM

    Hi All,

    i want to upgrade r12.5 to 14.1 tell me what are the steps for up gradation.

    for this i have create a new test server and install SDM 14.1 and database also.



  • 2.  Re: upgrade from r12.5 to 14.1

    Posted Sep 14, 2016 12:55 PM

    Hi Dheeraj,

    You would have to start with a 12.5 system in order to upgrade it to 14.1  What we currently recommend is using what we call the "swing box" method of migration which you can find out about here:

    Upgrade CA SDM Using the SWING Box Method - CA Service Management - 14.1 - CA Technologies Documentation 

     

    For all the information regarding an upgrade of the product, please see this section of the documentation:

    How to Upgrade CA SDM - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Thanks,

    Jon I.



  • 3.  Re: upgrade from r12.5 to 14.1

    Posted Sep 15, 2016 10:40 AM

    Have you considered contracting an experienced consultant to help you with a successful upgrade?