i want to upgrade r12.5 to 14.1 tell me what are the steps for up gradation.
for this i have create a new test server and install SDM 14.1 and database also.
You would have to start with a 12.5 system in order to upgrade it to 14.1 What we currently recommend is using what we call the "swing box" method of migration which you can find out about here:
Upgrade CA SDM Using the SWING Box Method - CA Service Management - 14.1 - CA Technologies Documentation
For all the information regarding an upgrade of the product, please see this section of the documentation:
How to Upgrade CA SDM - CA Service Management - 14.1 - CA Technologies Documentation
Have you considered contracting an experienced consultant to help you with a successful upgrade?
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