Xtraction 2016 for CA Service Management

Discussion created by lynka01 Employee on Sep 15, 2016
Latest reply on Nov 17, 2016 by julioRamos

Date: 9/15/2016

To: CA Service Management Customers
From: The CA Technologies Service Desk Manager Product Team
Subject: General Availability Announcement for Xtraction v2016.2.6037.958 (16.2/0000 in CA systems) for CA Service Management (a third party product)

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that Xtraction 16.2 for CA Service Management (a third party product) is now available.

You can download your copy of Xtraction 16.2 for CA Service Management from CA Support Online Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.

If you have any questions or require assistance contact CA Customer Care online at where you can submit an online request using the Customer Care web form: You can also call CA Customer Care at +1-800-225-5224 in North America or see for the local number in your country.

Thank you again for your business.