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documentacion acerca de la Gestion de problemas

Question asked by John777 on Sep 15, 2016
Latest reply on Sep 19, 2016 by TMACUL

Buenas tardes quisiera saber donde encuentro documentacion de Gestion de problemas es que queremos alinearlo a itil pero  me gustaria enteder como funciona

 

translation: 

documentation about Problem Management
Good afternoon would like to know where I find documentation management problems is that 
we want to align to itil but I would like enteder how it works

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