AnsweredAssumed Answered

Send multiple attribute values to CA PAM from CA SDM (Native Mechanism)

Question asked by ericdrt on Sep 15, 2016
Latest reply on Sep 16, 2016 by ericdrt

Hello All,

 

Regarding the CA Process Automation (v3+) x CA Service Desk (v12+) native integration.

When creating macro or category process definitions, is it possible to send custom values along with the object's persistent_id?

I see that in the native integration, process instances created from actions triggered in CA Service Desk have only the object's persistent_id as reference, so, in the CA PAM process,  it's necessary to create an additional ws session in CA SDM and run a query to obtain other values related to that object's persistent_id.

I want to avoid creating additional CA SDM sessions to optimize performance of both applications.

 

Thank you!

Outcomes