I have multiple calls categories and for each category define the SLA,groups etc but only the SLA not get assigned to call while logging the calls in the respective categories.Please help me to resolve this issue.
See if this helps you.
Could you please check if the "Allow time resetting" field set to Yes in the event.Because,for an event to be eligible to be a service type event, we must make sure to set the "Allow time resetting" field to Yes.
Do you get an error message during the creation of the call? "Allow time resetting" is an option must be selected in order for an event to be used as a Service Type event in your requirement.
Hi lucky - Did any of the responses help answer your question? If so please mark as Correct Answer. Thanks!
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