CA ServiceDesk is allowing to create duplicate groups (group with same name) and that is causing serious issue in reporting with great confusion. I can't impose any data constraint on cnt.last_name field as it will create trouble for contact record creation as well. May I ask for your help with any spel customization to apply a check constraint before we save the duplicate group names? Or any other better solution? I assume most of you guys have encountered a similar problem.
We are running with SDM 14.1 with latest cumm patch.
Please help me to deal with the situation.