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Duplicate Group Names in CA SDM 14.1

Question asked by ArunavaS on Sep 19, 2016
Latest reply on Sep 20, 2016 by Maheshwar_Kusuma

CA ServiceDesk is allowing to create duplicate groups (group with same name) and that is causing serious issue in reporting with great confusion. I can't impose any data constraint on cnt.last_name field as it will create trouble for contact record creation as well. May I ask for your help with any spel customization to apply a check constraint before we save the duplicate group names? Or any other better solution? I assume most of you guys have encountered a similar problem.

We are running with SDM 14.1 with latest cumm patch.

Please help me to deal with the situation.

 

Thanks

ArunavaS

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