Patrick-Dussault

Tech Tip : CA Single Sign-On : Policy Server Data Import fails with Failed updating RootConfig Object Error

Discussion created by Patrick-Dussault Employee on Sep 20, 2016
Latest reply on Sep 28, 2016 by RaviSapare

Issue :

 

  Importing data into a new Policy Store instance
  configured for 12.52SP1CR05, then the import
  command fails with the error :

 

  ERROR: Failed updating RootConfig object
  1c-67b3c2b0-9e28-11d3-95e7-00c04f7468ef.
  Status: 'Unknown Failure'

 

Environment :

 

   Policy Server 12.52SP1CR05 on SunOS 5.10;
   Policy Store : RDBMS Oracle 11
 
Cause :

 

 Basically, the import command fails because the RootConfig
 object has a property which exceeds a size limit. The DynamicPrefs
 shouldn't be more than 1024 characters. If the DynamicPrefs attribute
 is over 1024 characters, the import will fail.

 

Resolution :

 

   The solution is to remove all the unnecessary administrator from
   from the Database in order to have DynamicPrefs less than 1024 characters.
   You might also use the XPSExplorer to do it in the Policy Server from
   which you exported the data first.

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