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Workflow task duplicate

Question asked by Wicner on Sep 20, 2016
Latest reply on Sep 26, 2016 by Wicner

Hi every one,

 

Our customer has an issue with the worfkflow task´s on incident/request and problem. When they change the ticket category.

 

For Example:

They created a request whit the category "A", this category has 5 workflow tasks. The workflow tasks have been associated correctly on the new request. Then they changed the category, for example B and these new category has the same 5 workflow task, but the request now has 10 workflow tasks, 5 from the old category and others 5 the new category.

Summary, the workflow task are duplicate on the request.

 

 

Any idea that can help me?

 

Note: the keep_tasks are not installed

 

Thank you, Wicner Chacón

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