AnsweredAssumed Answered

Generating multiple tickets from a single email.

Question asked by RyanCrawford75350649 on Sep 22, 2016
Latest reply on Sep 23, 2016 by Jon_Israel

I am using SD version 12.9.

I am wondering if the text api, specifically the maileater supports being able to create multiple tickets from a single email.

 

I saw somewhere online where separating what would be tickets with 5 % in a row (example: %%%%%) would do it, but that only created a ticket based on the second set of information.  And did not create two tickets.

 

I am trying to create a change order. Here is the example of the email I tried to use. Estimated completion date and impact are required fields in our change orders and the maileater will not create a change order without those fields.

 

Begin email:

----------------------------------------------------------------

Subject: Change Order

 

Body:

%EST_COMP_DATE=9/25/16

%IMPACT=1-ONE USER

%GROUP= CUSTOMER SUPPORT

%DESCRIPTION= test #1 on 9/22 to create a change order. Trying to create multiple tickets from one email.

%%%%%

%EST_COMP_DATE=9/25/16

%IMPACT=1-ONE USER

%GROUP= CUSTOMER SUPPORT

%DESCRIPTION= test #2 on 9/22 to create a change order. Trying to create multiple tickets from one email.

----------------------------------------------------------------

End email.

 

Does anyone have any experience or success with this?

Outcomes