I am using SD version 12.9.
I am wondering if the text api, specifically the maileater supports being able to create multiple tickets from a single email.
I saw somewhere online where separating what would be tickets with 5 % in a row (example: %%%%%) would do it, but that only created a ticket based on the second set of information. And did not create two tickets.
I am trying to create a change order. Here is the example of the email I tried to use. Estimated completion date and impact are required fields in our change orders and the maileater will not create a change order without those fields.
Begin email:
----------------------------------------------------------------
Subject: Change Order
Body:
%EST_COMP_DATE=9/25/16
%IMPACT=1-ONE USER
%GROUP= CUSTOMER SUPPORT
%DESCRIPTION= test #1 on 9/22 to create a change order. Trying to create multiple tickets from one email.
%%%%%
%EST_COMP_DATE=9/25/16
%IMPACT=1-ONE USER
%GROUP= CUSTOMER SUPPORT
%DESCRIPTION= test #2 on 9/22 to create a change order. Trying to create multiple tickets from one email.
----------------------------------------------------------------
End email.
Does anyone have any experience or success with this?