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Ticket closure in SD

Question asked by rkalidh87 on Sep 24, 2016
Latest reply on Sep 25, 2016 by cdtj



Is there any option that we can ensure SD tickets are not closed without alarm clearance in Spectrum where SD(12.9) and spectrum (9.4) are integrated. If an assignee try to close/resolve incident, SD should not allow to clear ticket if alarm is not cleared in spectrum. please help to achieve this.