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We want to create different sla for Incident and Request. Kindly let me know how to do itWe want to create different sla for Incident and Request. Kindly let me know how to do it

Question asked by Sunilpatel on Sep 26, 2016
Latest reply on Sep 27, 2016 by Kanvenu01

We want to create different sla for Incident and Request. Kindly let me know how to do itWe want to create different sla for Incident and Request. Kindly let me know how to do it.

 

Currently we are using the CA SDM 12.7

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