Release Automation

Issue/Problem/Symptoms: 

Unable to connect to NAC using ASAP after applying cumulative patch 6.2 Build 3029 when using secure UI communication.

The ASAP ui is launched but is not able to connect after entering the user and password .

Environment:  

RA 6.2

Cause: 

The upgrade is replacing all the jar files in the following directory

ReleaseAutomation_home/webapps/nolio-app/apps/v2.0.0/lib 

This also include the custom-truststore.jar created during the secure communication setup .

Resolution/Workaround:

Restore the custom-truststore.jar from

RA_home/backup/RA620cumulativeb3029_26518298337708185/webapps/nolio-app/apps/v2.0.0/lib/custom-truststore.jar

to the following directory .

RA_home/webapps/nolio-app/apps/v2.0.0/lib 

Restart the nolio service

On the client close all browser and RA ui , clear the java cache using

javaws -uninstall

how does it come, that upgrading e.g. from 5.5.2 to 6.2 doesn't mess around with the custom-truststore but installing this patch does? aren't the jar files updated as well, when upgrading?

how is this going to be with future patches? do we always have to backup/restore this jar file, when we're using secure communication with our own certificates?

Hi Michael

No that should not be needed , this patch is replacing all the jar files due to th expiring certificate , therefore the patch is replacing all the files

and did not take into account a potential custom file .

All the files are placed in the backup directory so you can recover it from there

Dirk

hi dirk,

how about future patches then? will those require the 3029 build? normally old patches are included in new ones, so as I wrote above, I'm wondering, if this backup/restore has to be done everytime from now on.

you should also think about putting this in the readme file for the 3029 patch

thanks

michael

Hi Michael

That is a good point , we raised a defect for this with engineering and i expect they will take into account the custom files in a new future patch .

If this is not the case , we will defintly mention this .

Regards Dirk

ok, thanks