Good Morning Team,
I have a requirement in Service Desk. I want to know if there is any way to log a comment in the activity log who viewed the request or incident for a particular category.
we have a category "Network.firewall" and this category can be viewed by only network team. if a ticket is created for that category and the ticket is viewed by servicedesk administrator. we need to log a entry in the activity log that service desk administrator has viewed the ticket.