Kanvenu01

Log Entry for Ticket viewed

Discussion created by Kanvenu01 on Sep 27, 2016
Latest reply on Sep 27, 2016 by cdtj

Good Morning Team,

 

I have a requirement in Service Desk. I want to know if there is any way to log a comment in the activity log who viewed the request or incident for a particular category. 

 

Example:

 

we have a category "Network.firewall" and this category can be viewed by only network team. if a ticket is created for that category and the ticket is viewed by servicedesk administrator. we need to log a entry in the activity log that service desk administrator has viewed the ticket.

 

Regards,

Venu

Outcomes