CA Service Management

Good Morning Team,

I have a requirement in Service Desk. I want to know if there is any way to log a comment in the activity log who viewed the request or incident for a particular category. 

Example:

we have a category "Network.firewall" and this category can be viewed by only network team. if a ticket is created for that category and the ticket is viewed by servicedesk administrator. we need to log a entry in the activity log that service desk administrator has viewed the ticket.

Regards,

Venu

Hi,

here is an example : Custom WebEngine OP : Who is currently watching object 

The only thing you need to modify is table that will store data, also I suggest to create kind of filter that will prevent creation of new entry if User have opened ticked in 15 minutes interval more than once.

Regards,

cdtj

Thanks for quick response - I will have a review and try this test env.

Regards,

Venu