Tech Tip: How to request and apply a license for Test Data Manager-Datamaker 3.2.1 and above

Discussion created by gilta03 Champion on Sep 27, 2016

Knowledge document:  



This document will explain how to find the license expiration date for Datamaker, open a license support case if the license is expired, and apply the license for CA Test Data Manager (TDM)-Datamaker.

CA Test Data Manager- Datamaker release version 3.2.1 has a different licensing system than TDM 3.2 and below. That is why there is a different set of license instructions for this version. If you have TDM 3.2 and below, please see the following document: 


Where can I see when my Datamaker license is going to expire? How can I request a new license if it is expired?


CA Test Data Manager (TDM), also known as Datamaker
Release versions 3.2.1 and above.


View the license information in Datamaker:

  1. Within Datamaker, click on the 'Settings' tab.
  2. Choose 'Enter Activation Key' from the drop down.
  3. The date will show next to 'Activated: License expiring xxxx-xx-xx'
  4. If your license is expired or is about to expire, follow the next set of instructions below.

Create a license request case:

  1. Go to and login to CA Support Online: 
    • If you do not have a CA Support Online account, please register or call 1-800-225-5224 for assistance.
  2. Next to 'Welcome to CA Support', click the 'Menu' bar, which is an icon with four horizontal lines.
  3. Click on the 'Licensing' icon.
  4. On the CA Licensing page, in the top, right-hand corner, choose the 'Open an issue for CA Licensing' link. 
  5. Fill out the following 'Account Information':
    • Please indicate your relationship with CA: (CA Customer, CA Employee, Other)
    • CA SiteID: If you do not know this, please call 1-800-225-5224
    • Request Type: CA Licensing
    • First Name:
    • Last Name:
    • Company Name:
    • Company Address:
    • Country:
    • City:
    • State/Province:
    • Postal/Zip Code:
    • Telephone Number:
    • Corporate Email Address:
  6. Fill out the following 'Details' information:
    • Type of License: General Licensing for All Other Products
    • Problem Description: Require license for CA Test Data Manager. (If you need a trial version or a specific license, you can add this information here)
    • Product Name: CA Test Data Manager
    • Release Name: 3.6 (or whichever version you are currently using)
    • What operating system are you using? (Choose from drop down list)
    • Do you want to add an attachment: No. 
    • Please enter security code: See letters in grey box and enter them here.
  7. Click the 'Submit' button.
  8. You will get a message saying that case '00******' has been created and someone will be reaching out to you shortly. Take note of this case number.
  9. A member of our customer care (licensing) team will create the offline license key you require and email you within 24 hours. 

Apply the license:

  1. Launch Datamaker. 
    In cases where the license has already expired, Datamaker will prompt for a new license key when you launch the software. If this is the case, skip to step 6.
  2. Sign in and connect to the repository. 
  3. Connect to the desired target and source profiles. 
  4. Click on the 'Settings' tab at the top of the toolbar.
  5. Choose 'Enter License Key' from the drop down menu.
  6. The license pane will appear. Paste the license given by the customer care team into the text box. 
  7. Click the 'Save' button.
  8. You will need to restart Datamaker for the license to take effect. 

Additional Information:

If you experience any licensing issues, please open a support case on or call 1-800-225-5224.
For further licensing information, please see our online documentation: