Knowledge document: http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1776815.aspx
Issue:
When trying to bring up TDoD in IE web browser, I get an "Operation: AuthenticateUser: Plain text authentication is not enabled in your environment - please use AuthenticateSecureUser" error message.
Steps to reproduce:
- Set up TDoD in the TDoDConfigEditor.exe found in C:\Grid-Tools\TDoD\TDoD_ConfigEditor
- Open Internet Explorer web browser.
- Go to http://localhost
Expected result: I was taken to the TDoD UI home page where I could login.
Actual result: I received the following error:
"Exception Information:
Operation: AuthenticateUser: Plain text authentication is not enabled in your environment - please use AuthenticateSecureUser."
Environment:
Originally found in Test Data Manager (TDM)-Datamaker 3.2.1, but this error could be seen in any TDM version.
Test Data on Demand (TDoD)
Cause:
This message will be displayed when the 'Disable Plain Text Auth' box is checked in the TDoD Configuration Editor. ElGamal Encryption is not yet supported for the TDoD Service.
Resolution:
You will need to uncheck the 'Disable Plain Text Auth' setting box in the TDoD Configuration Editor.
- Go to C:\Grid-Tools\TDoD\TDoD_ConfigEditor
- Launch the editor by double clicking on TDoDConfigEditor.exe.
- In the window that appears, navigate to the 'Configure Service' tab's 'Advance Setting' tab.
- Next to 'Disable Plain Text Auth', uncheck the box.
- Click the 'Verify' setting to make sure your other setting details are still valid.
- Click the 'Save' button.
- Open Internet Explorer web browser.
- Go to http://localhost
- Login to TDoD with your username and password.
You should now be able to login to TDoD successfully without seeing the error message.
Note: If you encounter any error messages in your TDoD Configuration Editor, please check your log files.
- Go to C:\Grid-Tools\TDoD\TDoD_Service\logs
- Take note of any error messages in the logs.
- If you are unable to resolve the issue based on the message in the log file, please open a support case.
Additional Information:
If you face any more issues after following the resolution steps, please open a support case.