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Clarity Filestore not opening document

Question asked by danish on Sep 28, 2016
Latest reply on Sep 28, 2016 by danish

We have setup a new environment for clarity 14.2 and in that while creating any document in collaboration folder its creating the file in a new folder like ppm/filestore/clarity/Files5118429 Instead of just under ppm/filestore/clarity/Files folder. Here ppm is folder I have created outside the installation folder.

So when I am trying to download/open created file its giving DMS02104 error saying system cannot retrieve the requested document form DMS.If I manually copy the file from Filesxxxxxx to Files folder I can open the document from collaboration.

So may I know whats wrong here and why its not just creating files under Files folder instead of Filesxxxxx  folder.