AnsweredAssumed Answered

Auto Close Blocked

Question asked by Marco Antonio Velazquez Aldama on Sep 28, 2016
Latest reply on Jan 24, 2017 by Paul_Coccimiglio


I'm working with CA SDM version 12.9, and we need to set the automatic closure for ticket, but to close a ticket, manually it requires filling required fields, and automatic shutdown does not work.

you can help me set an exception for the automatic closing automatically fill in the required field?

Marco Velazquez.