Clarity

Hello all, have had this problem for some time and hoping maybe someone stumbled upon a solution.

We created a fairly standard bubble chart while using Clarity v13.2. We noticed after the upgrade to 14.2 that in Firefox (our predominantly used browser) the text was basically illegible. It looks better (but still bad) in Chrome, and is only truly legible in IE.

I did submit a ticket with CA support, and after running through many different browser settings, they were stumped and we closed the ticket unresolved. Upon upgrading our DEV system to 15.1, I see that this problem still persists. We are getting more requests to use this particular chart so I would love to get it resolved. Affects everyone in our organization equally, and noted on Firefox v38 and 45+.

Anyone have any thoughts? See attachment for an example/comparison. Thanks!

Can you check if the below helps ?

Configure for Consistent Chart Colors

If your administrator selects the Use Consistent Chart Colors option at the system level, you can configure a chart portlet to do the following:

• Use consistent colors
• Use a consistent color key when assigning colors to a chart portlet. If you select a key, the color palette (out-of-the-box or custom) assigns colors based on the key.

Follow these steps:

1. Open a page containing the chart to modify.
2. Open the Options menu and click Configure.

The configure options page appears.

1. Complete the following fields:

Consistent Color Key

Specifies the consistent color key. The list of available keys depends on the source data of the specific chart.

Use Consistent Colors Select

Specifies overriding the selection (for this chart only) at the system level.

Values: Yes or No

Save the changes.

NJ

Interesting – had never seen that before. Thanks for the suggestion, but I made those changes to the portlet, exited and restarted the app, but it did not make any difference.

Matthew Palicki, PMP, CSM

Manager, IT Project Portfolio

Information Technology (IT)

Perrysburg - Plaza 3

One Michael Owens Way P3

Perrysburg Ohio 43551-2999 US

Office : +1 567-336-8498

Mobile : +1 419-902-1388

www.o-i.com<http://www.o-i.com/>

glassislife.com<http://www.glassislife.com/>

Hi MatthewPalicki - We're you ever able to figure this one out? Thanks! Chris

Hi Chris,

No it is still an open issue. Looks great in Chrome - especially in v53. But Firefox and IE look terrible. I have been unable to find any browser setting anywhere that might mike any difference.

Hi Matthew,

By any chance are you using a custom theme?

If so change the theme back to the default and see if that helps.

For reference, bubble chart values look fine for me in 15.1 and Firefox 49 (screenshot below)

We are using the Default theme. Thanks for the suggestion though.

Matthew Palicki, PMP, CSM

Manager, IT Project Portfolio

Information Technology (IT)

Perrysburg - Plaza 3

One Michael Owens Way P3

Perrysburg Ohio 43551-2999 US

Office : +1 567-336-8498

Mobile : +1 419-902-1388

www.o-i.com<http://www.o-i.com/>

glassislife.com<http://www.glassislife.com/>