DX NetOps

  • Private Community
Back to discussions
Expand all | Collapse all

The Spectrum Infrastructure Manager Data Source

  • 1.  The Spectrum Infrastructure Manager Data Source

    Posted Sep 30, 2016 08:05 PM

    The Spectrum Infrastructure Manager Data Source appears "Available", but Two Weeks Ago there was a Error in the Synchronization. After that, the Devices don't show data information in several Devices . How Can I resolved this Issue?
    The Log of that Data Source appears "A processing failure occurred on the data source during synchronization" from September 19, 2016 12:06:15 AM CDT

    Attachment(s)

    zip
    DMService.txt.zip   521 KB 1 version


  • 2.  Re: The Spectrum Infrastructure Manager Data Source

    Broadcom Employee
    Posted Oct 03, 2016 03:19 AM

    Hello Israel,

     

    Could you attach the following log - DMService.log

    Location -/opt/CA/PerformanceCenter/DM/logs

     

    Please upload the log for the timeframe when the problem occurred and the current log.

     

    Regards,

    Arvind Sugurr



  • 3.  Re: The Spectrum Infrastructure Manager Data Source

    Posted Oct 03, 2016 04:09 PM

    Hello Arvind Sugurr

     

    I uploaded the DMService.log in a .txt file, hope to help with the issue.

     

    I am in touch.

     

    Regards.



  • 4.  Re: The Spectrum Infrastructure Manager Data Source
    Best Answer

    Broadcom Employee
    Posted Oct 03, 2016 11:21 AM

    Hi Israel - this issue sounds like its serious - I suggest you open a case with Technical Support to get focused attention on this from a Support Engineer so we can bring this to quick resolution for you.



  • 5.  Re: The Spectrum Infrastructure Manager Data Source

    Posted Oct 03, 2016 11:22 AM

    Hello,

     

    I am on  Leave from 30thSep 2016 to 7th Oct 2016. I have limited access to Phone and mail. Any Urgent matters please call ENTIIS office @ +65 6283.7378 . Else I will respond to your mail when I get chance to respond.

     

    Thanks

    Rajesh

    +65 92380924



  • 6.  Re: The Spectrum Infrastructure Manager Data Source

    Posted Oct 03, 2016 04:16 PM

    Hi Rajesh 

    Actually, I opened a case for this issue but Support only sent me Documentation to resolved it. The Documentation does not help in this issue. For that reason I consulted your help in this community.

     

    Regards



  • 7.  Re: The Spectrum Infrastructure Manager Data Source

    Broadcom Employee
    Posted Oct 04, 2016 10:16 AM

    Hi Israel - I've contacted the delivery manager for your region. He is going to work with the support engineer your working with to prioritize this case for you.

     

    -Bob



  • 8.  Re: The Spectrum Infrastructure Manager Data Source

    Broadcom Employee
    Posted Oct 03, 2016 01:47 PM

    yes, i would suggest opening an issue with remote engineer for capc, so we get the full log set along with database

     

    Joe



  • 9.  Re: The Spectrum Infrastructure Manager Data Source

    Posted Oct 03, 2016 01:48 PM

    Hello,

     

    I am on  Leave from 30thSep 2016 to 7th Oct 2016. I have limited access to Phone and mail. Any Urgent matters please call ENTIIS office @ +65 6283.7378 . Else I will respond to your mail when I get chance to respond.

     

    Thanks

    Rajesh

    +65 92380924



  • 10.  Re: The Spectrum Infrastructure Manager Data Source

    Broadcom Employee
    Posted Oct 04, 2016 10:44 AM

    The log that was uploaded is from 9/30 and I do not see any reference to spectrum.  We would need to see the DMService.log from 9/19 which is when the screenshot shows the issue occurred.  Was the spectrum data source ever deleted and re-added?

     

    Joe