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Is there any way to calculate remaining time for SLA violation in BOXI?

Question asked by sanketkumar.d on Oct 3, 2016
Latest reply on Aug 3, 2017 by J_W

We need to display the remaining time for the SLA to get violated in the reports .

Eg :

If the SLA is 4 hours . if we have already consumed 1 hr then the report should show the remaining time ( 3 hr in this case) .

How can this be done in Boxi ?

 

Kindly help.

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