AnsweredAssumed Answered

BOXI Reports

Question asked by shwetha.gowda on Oct 3, 2016
Latest reply on Nov 7, 2016 by favendano.sonda

Hi Team,


This is regarding the Time calculation in the BOXI reports from Open Time to Close time excluding the Hold/Wait status

If any ticket is on Hold/Waiting for Patch/client verification.

Request you to let us know how the Hold time will be calculated in the Service Desk BOXI.

Please provide the steps of this so that the Time duration in the BOXI reports are accurate excluding the Hold status.