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Notification when the field Major Incident is Checked

Question asked by rmps on Oct 4, 2016
Latest reply on Oct 5, 2016 by pier-olivier.tremblay

Hi Folks, 

 

I need to create a notification to some contacts when the field "Major Incident" is checked.

I noticed that when the field "Major Incident" is checked, a activity "Field Update" is logged in the ticket. Then, I do the following:

 

- Created a site-defined macro condition: If the major incident checkbox is checked return true.

- Created the email template.
- Created a notification rule and assigned the email template and the site-defined condition macro

 

I'm in this fase. If i add this rule to "Field Update" always that any field is updated, if the "Major Incident" was checked, the notification will be send. I need to send notification only in momento that "Major Incident" is checked.

 

Can anyone help me?

 

Thaks,

 

Regards.

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