AnsweredAssumed Answered

Set up email notification for custom status

Question asked by laura.hamersly on Oct 4, 2016
Latest reply on Oct 7, 2016 by laura.hamersly

We would like to send a separate email notification for the "Closed-Unresolved" status. How do I sync the Activity Notification with the "Closed Unresolved" status?


I have done the following:

- Created the "Closed Unresolved" Activity Notification.

- Created the "Closed Unresolved" email notification rule.

- Created the "Closed Unresolved" email template and checked the "auto notification" box.

- Added the "Closed Resolved" Related Activity to the notification rule.