AnsweredAssumed Answered

Changin categories in tickets

Question asked by JasonLLM on Oct 5, 2016
Latest reply on Oct 10, 2016 by JasonLLM

Hello Community,


If i edit an open ticket and change the category i see that the ticket keeps the group of the old category besides that the new category has a different group..


Is there a way this could be configure? Or i need then to transfer the ticket to proper group?