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XTraction Requests in CA Service Desk Manager (VIP/SLA Violation and SLA Time)

Question asked by nocmi02 Employee on Oct 6, 2016
Latest reply on Oct 7, 2016 by Marty.Malecki

Hello Everyone


We are  facing a situation in a customer that  Asked for 3 "challenges" in Xtraction:


1 - The SLA Violation Pie doesn't show in percentage, and when i turn it to percentage, it shows me 100% for each piece of the pie.

2 - Customer wants tickets with VIP End Users, any experience on that?

3 - Customer wants to see the tickets that are 25% 50% and 75% of SLA Expiration... is that possible?


Thanks in advance and my best regards


Michel Nocentini