We are facing a situation in a customer that Asked for 3 "challenges" in Xtraction:
1 - The SLA Violation Pie doesn't show in percentage, and when i turn it to percentage, it shows me 100% for each piece of the pie.
2 - Customer wants tickets with VIP End Users, any experience on that?
3 - Customer wants to see the tickets that are 25% 50% and 75% of SLA Expiration... is that possible?
Thanks in advance and my best regards