Clarity

Hi All,

We are trying to add one of the CA PPM page to favorites, but its first letter of the page is cut off and added to rest of the page name to favorites. For instance I am trying to add "Key Initiative List" to my favorites, it occurs as below.

fist letter "K" was missed.

In below instance another user trying to add "Release Plan List", Here letter "R" was missed.

We observed that this happen only Single page type of pages.

If we add a page that has tabs, it adds the tab name to the favorites list and this works properly. see below screen shot for your reference.

Anyone have the same issue? Is this is a bug?.

Our CA PPM Version/Build  is 14.2.0.237 05 12. 

Please help us, how to resolve this issue. Thank you.

Notice you have a custom theme, i've seen some strange behaviour when the CSS has been changed incorrectly.

Change the theme back to a stock one and see if the issue repeats. (clear local browser cache too)

Hi Andrew,

Thanks for your response, We have different custom themes on our each environment (Dev, Test and Prod). I didn't see this issue in our Dev/Test environment. The only difference between lower environments and PROD is Load balance url we are using for PROD environment. For lower environments we are using direct server urls.

Is SSO/Load balance url causing this issue?

Hi Andrew,

We have updated our lower environment theme with PROD theme, now we can able to reproduce the issue in our lower environment. Thank you.

Not sure how to fix it.

It's difficult to know exactly where the CSS you are using is causing problems without seeing it.

What I would do is compare the code between the themes, you should see the issue

You may also look at page source(Inspect Element) and see what is really stored in database. This may help you know whether the problem is during marking a page as favorite or displaying. 

Hi Sridhar,

I have verified in database, in database also cut off the first letter. see below screen for your reference.

Here Letter "K" was missed.

Hi Sridhar,

Do you have any idea why in database also first letter was missed? Thank you

So, there is a problem while marking a page as favorite. 

As Andrew pointed out, it may be the case with UI theme. Do you see this behavior in other browsers as well?

Hi Sridhar,

Yes. I can see same issue on other browsers too(IE, Firefox and chrome).

Hi- can this be replicated on the out of the box themes? If so you should log a ticket for investigation. If it is custom themes then this posting is the correct avenue.

Hi Elizabeth,

Thanks for your response. We have verified this issue on out of the box themes, it is working fine on OOTB themes.

We have other custom themes also for each our environment(Stage, Dev and Test), this is working fine on other custom themes. Only one theme which we applied on PROD causing this issue.