Symantec Access Management

Hi All,

When i am trying to change User Password using Change Password APS, its throwing below mentioned error:

[SM-APS-09752] Write to user record failed

does anyone any idea about this?

Regards,

Shrawan

Hi Shrawan,

What is PS version?

Is the error consistent for any users?

You seem to be getting all possible errors in APS :)

Hi Ujwol

I am getting this for all users when i am uncommenting Regular Expressions setting for Match scenario.

Policy server R12.52 SP01CR00

i think i am helping CA in testing APS 

Regards,

Shrawan

Unfortunately I will have to agree.

I agree we didn't do good job testing the APS when it was bundled with Policy server OOTB.

For this particular issue of yours, my guess is this is a product defect as I have seen similar issue in the past.

Do you mind opening a support ticket for this please ? We might have to reproduce the issue in our lab and request a dev fix with SE.

Hi Ujwol

That message havent appeared when i tried it today.

Hope it's resolved.

Thanks a lot for your prompt responses.

Regards,

Shrawan

Did you make any changes?

If it went away by itself there is equal chance of coming back again :)

Ujwol I agree

"I'am getting this for all users when i am uncommenting Regular Expressions setting for Match scenario.

Policy server R12.52 SP01CR00"

Does sound like a bug -  open issue, then upload the aps.conf (contains the expression) support should repro and send to engineering - also include the trace log