AnsweredAssumed Answered

Mail Eater

Question asked by sharamateti on Oct 7, 2016
Latest reply on Oct 10, 2016 by J_W



My customer would not like to create the tickets thru email and they want to send a default email to sender however we want to update the tickets if sent thru email.


we have different email addresses for mail from address and mail reply to address.


So when either they send the email to either mail from address or email to address, if it found the ticket number in the body it should update that ticket else it should send a default message to the sender.