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Double Notifications

Question asked by JasonLLM on Oct 7, 2016
Latest reply on Oct 10, 2016 by JasonLLM

Hello Community,

 

I've several categories in which there's no assignee and when a when ticket is created it only brings up to the ticket the gorup of the category.

 

In this case Service Desk sends an email to each person in the group through their email but he also goes to the group email (For ex: SupportIT@example.com) and send a notification too so it adds a notification to the previous one they already received.

 

There's a way i can say to Service Desk that only use one way of comunication?

 

I was thinking in removing the email of the group in the group configuration but a doubt came to me.. if i do that it wouldn't affect a macro i have that notifies the 'group' contact object?

 

Regards.

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