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Request status change comment

Question asked by JasonLLM on Oct 7, 2016
Latest reply on Oct 11, 2016 by Paul_Coccimiglio

Hello,

 

You know when you change a ticket status there's a possibility that Service Desk asks you for a comment to change that status..  I'll like to know how i can publish that status in an email notification that the user receive to be aware of the status change.

 

 

Regards.

Outcomes