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  • 1.  how do I delete a comment from the activity log

    Posted Oct 11, 2016 02:39 AM

    Provision LDAP sync access to Boxi



  • 2.  Re: how do I delete a comment from the activity log
    Best Answer

    Posted Oct 11, 2016 04:12 AM

    Hi Joe,

     

    You cannot delete a comment directly on the Service Desk GUI. One option would be to make it internal. This way it can only be seen by Analyst roles but not viewable by Employee roles

     

    Kind Regards,

    Brian



  • 3.  Re: how do I delete a comment from the activity log

    Posted Oct 11, 2016 04:51 AM

    Thanks Brian, much appreciated

     

    Joe Basilio

    Service Desk Lead



  • 4.  Re: how do I delete a comment from the activity log

    Posted Oct 11, 2016 04:43 AM

    All the activity logs are stored in the table act_log for the requests/incidents/problems or chgalg for change orders.

    You can identify the logs based on call_req_id or persid for change orders and delete the log you want in the MDB database.

     

    Have in mind that this is not recommended option, but it will do the job if you really need it.



  • 5.  RE: Re: how do I delete a comment from the activity log

    Posted Jun 19, 2022 04:59 AM
    Sir,.
    I want to delete perticular comment from incident. What will be the SQL query for this.
    Original Message