CA Service Management

Good morning,

Currently I am presenting a problem with the option to attach files to the ticket. No error code shows only says error loading file. All this is done by Tomcat (8090), in 14.1 CASDM

Hi Richard,

Can you tell us what patch level you are on?  There were some fixes included in CP1, CP2 and CP3, and some post patch steps that were required to fix some attachment functionality.

Thanks,

Jon I.

Hi Ricard,

Can you restart "pdm_tomcat_nxd" (tomcat service)? if not, you run the belowing code on CMD, then retry attach a file to ticket. 

Also you can check the security policies of server, it may have effected any changes of policies.

pdm_tomcat_nxd -c STOP

pdm_tomcat_nxd -c START

Regards,

Türker

I'm also interested if the jsrvr.log or pdm_tomcat.log captures anything.

Can you access the CA SDM Tomcat web page (http://<server name>:8090)?

Yes, I can access. The problem was to attach files to the ticket.

Good morning,

Thank you very much for your answers, tell them that reading a bit on the CA site, managed to find the solution. Below I tell him what I did

Copy and paste the configuration under this statement as

<!-- Cross-origin support for Attachments Servlet -->
<filter-mapping>
<filter-name>CORS</filter-name>
<servlet-name>UploadServlet</servlet-name>
</filter-mapping>

 It looks like

<!-- Add filter here -->

<!-- Cross-origin support for Attachments Servlet -->
<filter>
<filter-name>CORS</filter-name>
<filter-class>com.thetransactioncompany.cors.CORSFilter</filter-class>
<init-param>
<param-name>cors.supportedMethods</param-name>
<param-value>POST, GET, OPTIONS</param-value>
</init-param>
<init-param>
<param-name>cors.allowOrigin</param-name>
<param-value>*</param-value>
</init-param>
</filter>

<!-- Add filter-mapping here -->

<!-- Cross-origin support for Attachments Servlet -->
<filter-mapping>
<filter-name>CORS</filter-name>
<servlet-name>UploadServlet</servlet-name>
</filter-mapping>

Then save the web.xml file and restart tomcat.