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Events in Close Activity Notification

Question asked by walxarus on Oct 11, 2016
Latest reply on Oct 12, 2016 by Paul_Coccimiglio

Hi, I tried to execute a PAM process in Service Desk when a case is Closed or Canceled. I followed this tutorial "Knowledge Base Articles" and I can execute the event in update status notification but in the close the event is not added. I need it because i need to check the status of the ticket and take actions in PAM.


Service Desk 14.1 is the version.