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Different email account to create and update the ticket - Email eater

Question asked by Vikash_Sonar on Oct 12, 2016
Latest reply on Oct 17, 2016 by Lindsay_Estabrooks

Hi All,

    We have a requirement to use two different mail account to create and update ticket in CA SDM. One account will be responsible for only creating the tickets while other should only update the ticket. Is it possible in SDM via email eater? However we have only one mail server.