DX NetOps

We are using Spectrum 10.1.1 and Performance Center 2.8.  We setup Threshold policies in CAPC and you can see the events and Alarms in the Spectrum Console.  The Alarm shows the Device name and the Alarm Title, shown below, and references the Threshold Rule.  For example Errors or Utilization.

"A Threshold Violation event has been raised on ‘Fa0/0’. (Profile Name: Interface Errors IN, Rule Name: Interface Errors IN)."

The issue I am having is when emails alerts are sent from Spectrum.  Thy do not reflect the Threshold profile name in the subject but only say there is a Threshold Violation.  You have to read the email body to know which Threshold Profile was violated.  Below is an example of an email subject line sent from Spectrum.

"MAJOR alarm - ROUTER_Fa0/0 -A major threshold violation has occurred."

I configured notifications in CAPC and successfully configured the subject to show the Threshold policy however I want to send the email alerts from Spectrum.

Any thoughts on how we can show the Threshold Profile name in the Email subject line?  I know there was a similar issue with a fix for eHealth Time over Threshold alerts.  Is there one for CAPC?

Unfortunately, at the time, I'm not aware of any fix to do this job.

I assume that the email subject value has the same value displayed in "Alarm Title" attribute within the OneClick Console; it is the OOB static alarm title. It's the default Spectrum behaviour.

You can change this behaviour as documented here
https://docops.ca.com/ca-spectrum/10-1-and-10-1-1/en/managing-network/event-configuration/working-with-events-and-alarms#WorkingwithEventsandAlarms-CreatingDynamicAlarmTitle
to set the dynamic varbind id 76620 (or 0x12b4c) with an alarm title that includes the CA-PC profile name.

Next you need to update the Notifier setscript/clearscript scripts to use this dynamic alarm title instead of the static alarm title.

Hope this may help you.

Regards,
Lorenzo