CA Service Management

Hi,

Could you you help me with user defined scoreboard please? How can I get defined Scoreboard (My queue and My saved Searches, Incidents, etc ) from Soap API?  for example: I defined my own filter "Linxin Group" in my queue and how can I get my queue from SOAP Api?

Kind Regards

Linxin

Hi Linxin,

You can do this by running the 'doSelect' method against the 'usq' object\factory. The whereclause similar to label = 'Linxin Group'

Let us know if this helps?

Kind Regards,

Brian

Hi Brian,

Thank you for your quick reply,

DoSelect request works ok with type "cnt"  but I got error message "Error - could not find attribute info for object type 'usp".

How can I get all the list values from "My queue" in score board such as "My incidents, My problems, etc".

Thank you very much for your time.

Linxin

Here is soap query i used to extract scoreboards for particular role:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">

   <soapenv:Header/>

   <soapenv:Body>

     <ser:doSelect>

         <sid>1420629984</sid>

         <objectType>usq</objectType>

         <whereClause>role_persid = 'role:10005'</whereClause>

         <maxRows>-1</maxRows>

         <attributes>

           <!--1 or more repetitions:-->

           <string>parent</string>

           <string>sequence</string>

           <string>label</string>

           <string>query.where_clause</string>

           <string>query.obj_type</string>

         </attributes>

     </ser:doSelect>

   </soapenv:Body>

</soapenv:Envelope>

It works,

Thanks Gutis